How can we help?

Pretty Panther is a marketplace for independent fragrance and beauty brands. You shop several brands in one bag and pay once; each brand then prepares and sends its own part of your order.

Because each brand ships its own products, your bag shows the items from each brand together, along with how close you are to that brand's free delivery.

Go to Track your order. Sign in with your email address and password to see every order, its status and the tracking link for each parcel.

Contact us as soon as possible with your order number. We'll do our best to help before the brand sends your parcel.

Check your spam or promotions folder first. Still nothing? Send us a message with the email address you used at checkout and we'll look it up.

Some products are available to order before they arrive. They're marked "Pre-order" with the date they're available, so you can reserve yours now.

Pre-orders are sent once the product arrives. The expected date is shown on the product, in your bag and in your order confirmation.

Products from other brands are sent as usual. The pre-order product follows once it's available.

We deliver to all 27 EU countries. The countries available to you are shown at checkout, and we'll add more over time.

Your parcels are delivered within 3 working days. Parcels from different brands can arrive on different days. More about delivery.

Each brand delivers free above its own spending threshold. You'll see each brand's threshold in your bag, and any delivery costs before you pay at checkout.

If you ordered from more than one brand, each brand sends its items separately, so they may arrive on different days. Each parcel has its own tracking link.

Yes, as long as the product is unopened: for hygiene reasons, we only accept unopened products. You can change your mind within 14 days of delivery. Tell us your order number and the products you'd like to return, and we'll send you that brand's return instructions. How returns work.

We're sorry. You'll receive a new product. Follow the return steps: tell us your order number and what's wrong, send the product back, and we'll send you a new one.

Send us a message with your order number and we'll put it right.

Within 14 days of the day we approve your return, your refund goes back to your original payment method.

Choose 2 free samples with every order, right in your bag. It's the easiest way to try a new scent before buying a full bottle. Many brands also sell sample and discovery sets.

Yes. Spend €200 or more and you'll receive a free gift with your order.

Prices are in euros and include VAT.

The payment methods available to you are shown at checkout. All payments are processed securely.

Yes. However many brands are in your bag, you check out and pay once.

A membership with first access to new brands, members-only editions and more in every order. It's coming soon. Join the waitlist to hear first.

Pricing will be announced before launch.

No, you can check out as a guest. Create an account later with the same email address and your orders will show there.

Sign in with your email address and password. We'll email you a code to confirm it's you.

Tap the heart on any product to save it. Your wishlist is stored in the browser you're using, so it won't appear on another device.

Independent fragrance and beauty houses, each with its own shop and story. See them all on Brands A–Z.

We'd love to hear from you. See Sell with us.