Returns and refunds

Changed your mind? You have 14 days from delivery to let us know. For hygiene reasons, we only accept unopened products. Here's how returns work.

14 daysFrom the day you receive your parcel.
Unopened onlyFor hygiene reasons, we only accept unopened products.
Refund within 14 daysFrom the day we approve your return, to your original payment method.
We're here to helpEvery day, 09:00 to 18:00 (CET).

How to return

Tell us within 14 days
Use the form below. Add your order number and the products you'd like to return.
Get the return instructions
Because each brand sends its own products, they also go back to that brand. We email you the brand's return address and instructions.
Send it back
Pack the unopened products securely, in their original packaging, and send them to the address you received. Keep your proof of postage.
Get your refund
When your return arrives, we check it. Within 14 days of approving your return, your refund goes back to your original payment method.

Broken or damaged product?

If a product arrives broken or damaged, you'll receive a new one. Just follow the return steps above: tell us your order number and what's wrong, send the product back, and we'll send you a new product.

Received the wrong product? Send us a message with your order number and we'll put it right.

Questions about returns

Can I exchange a product?

The quickest way is to return the product and place a new order for the one you'd like.

I ordered from several brands. Can I return just one?

Yes. Returns are handled per brand, so you can return products from one brand and keep the rest.

Can I return a product I have opened?

No. For hygiene reasons, we only accept unopened products in their original packaging. If a product arrived broken or damaged, you'll receive a new one: see how.

Can I cancel a pre-order?

Yes, send us a message with your order number before the product is sent.

Where is my refund?

Within 14 days of the day we approve your return, your refund goes back to your original payment method. Depending on your bank, it can take a few days to show. Not there? Send us a message with your order number.