Track your order

Every brand sends its own parcel, and every parcel has its own tracking link. Here's how to follow your order.

Sign in to see your orders

Sign in with your email address and password. We'll email you a code to confirm it's you, and then you'll see every order, its status and the tracking link for each parcel.

Use the link in your shipping email

As soon as a brand sends its part of your order, you get an email with the tracking link for that parcel. Ordered from more than one brand? Then you'll get one email for each parcel.

Can't find the email?

How your order travels

Order confirmed
Straight after you pay, you get an email with your order number. It starts with #.
The brand prepares your parcel
Each brand packs its own products. Ordered from more than one brand? Then your order comes in more than one parcel.
On its way
When a brand sends its parcel, you get a shipping email with the tracking link for that parcel.
Delivered
Your parcels are delivered within 3 working days. Parcels from different brands can arrive on different days.

Questions about your order

I didn't get a confirmation email

Check your spam or promotions folder first. Still nothing? Then send us a message with the email address you used at checkout and we'll look it up.

Part of my order hasn't arrived

Each brand sends its own parcel, so they can arrive on different days. Check your shipping emails: there's one for each parcel. If a parcel still hasn't arrived after 3 working days, send us a message with your order number.

My tracking hasn't changed

Tracking can take a little while to update after the brand hands your parcel to the carrier. If it doesn't change after that, send us a message with your order number and we'll check with the brand.

Can I change my delivery address?

Send us a message as soon as possible with your order number and the new address. We'll do our best to change it before the brand sends your parcel.

Can I change or cancel my order?

Send us a message as soon as possible with your order number. We'll do our best to help before the brand sends your parcel. Once it's on its way, you can return it instead: see Returns and refunds.

I checked out as a guest. Can I still see my order?

Yes. Create an account with the same email address you used at checkout, and your order will show in your account.